Tesla Service Center Frustration

Tesla Service Center Events

August 2020

Service Day 3

• 8:00 AM - Maybe today is the day. Maybe today they will look at my car and I can take it back.
• 9:00 AM - I had to drive to a client and 3 minutes in the drive the headache came back from the weird smell in this rental car...
• 11:00 AM - Car is in the same spot... nobody touched it... nobody even opened a door... my monitors did not detect any remote access from a Tesla HQ employee either...
• 2:30 PM - This is getting frustrating again... I feel I should press the horn button on the remote to get somebody to pay attention to my baby. It's been there for 54 hrs without even being moved to better parking spot.
• 4:30 PM - Was it really moved??? Is it that or just a glitch in the GPS showing me the car now 5 ft to the left... I need to grab some screenshots quickly from IC and CID... Exciting times... YES IT DID... for 1 minute.... I bet that they just needed one of the 3 cars i was blocking... It moved from blocking 3 on the left to blocking 3 on the right...

Service Day 2

• 8:00 AM - Let's look, maybe something did happen overnight from the Tesla HQ team... nope... my love note is still there on the CID and car did not move... still shows the 8:32 AM time when it was last turned on on 08/25... I am sure they will get to it today.
• 12:00 PM - No changes in location... what is going on? So these 4 cars (mine and the 3 I'm blocking) have not been accessed in 30 hrs (at least)
• 3:00 PM - 2 hrs to go until they close... Maybe I should open a betting line on FanDuel... Odds are nobody will bet on the car being finished today... Even though last time I took the MCU out from a Model S to replace it on an out-of-warranty car it only took 30 minutes...
• 5:00 PM - It's official, day 2 passed and nothing happened...
• 5:12 PM - Too frustrated I take to it twitter... I know it's not Elon's fault but this customer support sucks! I have stocks, I am a Tesla Fan, I have my tri-motor CyberTruck on order... I just need to feel that I will be taken care off...
• 6:30 PM - Take my son to soccer... Oh, the SMELL!!! Open the windows to get some fresh air but it's humid outside. Can't win today!

Service Day 1

• 8:30 AM - Drop my car to the Tesla Service Center in Devon PA per my appointment. I try to park up front but I'm asked to double park it in any open spot. Knowing this will go fast (oh, how wrong is to assume) I left it close by, blocking 3 other cars that were there for service. Few other people were dropping cars the same way, so I said they will move it if they need to...
• 8:32 AM - Technician goes inside the vehicle and performs an MCU reboot. 40 seconds. This timestamp will be on the IC for quite some time. Then he goes with me over what I had in my file. I mention that I have two other items: with the rain the previous night, I get water in the liftgate and the left tail light shows condensation. Also I show him that I have bubbles on the IC screen, so most likely that will have to be replaced. I have extended warranty until 10.2022 so not a big deal, correct? I was wrong again.
• 8:35 AM - Technician starts to be fairly mean. Like I'm bothering him. Man, it's just early in the morning what is he going to do the whole day? He explains to me how these items are not on the ticket he has. Like it was my fault it rained the night before. And he truly believed it.
• 8:40 AM - Technician finally goes inside to get the paperwork I need to sign... On the way towards inside he tells me that he doesn't know when I'm getting a loaner, because they are out... You can feel in his voice that it gave him pleasure telling me that. Like he still had the upper hand. He is the king of that service center. I can't just throw items his way any time I feel like...
• 8:50 AM - It's getting south FAST... He comes up with the paperwork, showing the original two items I had on the ticket and the total deductible per my warranty, which is $200. Then he shows me the other two items I brought up today and he perceives to tell me (again, with great internal pleasure, cause he's making more money for Tesla) that EACH of the items is going to cost me 87.50. (wonder where they came up with these numbers...). I am whatever, I'll not gonna fight him now or maybe he's gonna reschedule me in December... He knows he has the power to and he even has a smirk on his face.
• 9:15 AM - I finally get my loaner.... I am late for a meeting and tired of dealing with people... It's a Chevy Malibu.... a CHEVY ... MALIBU... at a Tesla dealership... what, are they trying to get me to switch back to gas? They even want for me to pay for extra insurance... I'm like ... it's not my car... they pay for it.. it's their problem... I get inside and leave...
• 9:18 AM - Is it the perfume from the enterprise lady that dropped the car or what... at my meeting I leave the windows cracked... can't wait for the end of the day to get my car back (yeah right).
• 12:00 PM - Nope... car smells the same way... cheap perfume somebody used a lot to cover some worse smell. by the time I get home at 1:00 PM I have a migraine...
• 2:00 PM - I look on the Tesla App on my phone and guess what: the car did not move... So I log in remotely and take snapshots of the instrument cluster (IC) and the central display (CID)... nothing has changed since I dropped my car in the AM... there is still time to finish it...